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PLEASE READ CAREFULLY BEFORE BOOKING
BOOKING CONDITIONS
When
you make a booking
with The Best of
Zante, you have your contract with our Company operating under the licence of
Deborah Caroline Hills, The Best of Zante Travel Services, a fully bonded Greek Travel Agency, our licence is number
08-28-E-61-00-01163-0-1.
We are responsible for all arrangements
made through us at "The Best of Zante" office.
1. The
reservation is made,
according to the information provided to us by you and all details are
confirmed to you with our invoice. Bookings are accepted over the phone,
or internet. The person who makes the booking must be over 18 years old.
2. A
deposit to
secure your booking is required of €50
per person. You can pay by bankers draft. If the arrival date is within 8 weeks
of the booked date then a full payment of the invoice is to be made. Call us first to check availability or contact us by
email to make your
reservation.
3. The
price you pay is guaranteed and no surcharges
will apply unless otherwise stated.
4. A
written confirmation/invoice
for your booking
will be sent to you within 7 days of receipt of your request booking
form. If booked by phone or if booked through the internet you will receive confirmation straight away.
5. Final
payment of
your holiday is required 8 weeks prior to your arrival date.
6. No
reminder will be sent.
7. Amendments
to bookings
must be made initially by telephone or email to our office and then
confirmed in writing, addressed to our office at The Best of Zante. (A
fee of €50
will be made for all amendments).
8. All
properties are fully insured
as required by EU
Laws. We strongly recommend that you take personal holiday insurance
before you travel.
9. For
cancellations,
if made more than 70 days prior to your holiday you will lose your deposit. If
70-45 days 50% of the total holiday cost is charged. 45-0 days full
cancellation charges apply.
10.
Money
security.
Your money is paid to The Best of Zante, operating under the license of
Alternative Holiday Services Travel, a fully licensed and bonded tour Operator in
Greece.
11. Vacation
of rooms is
at 12.00 noon. If you are departing late most properties can offer you
a day use room, or if you arrange with our office we can get you one if
one is not available at your property at a small charge. If you
require just a left luggage facility, our office can arrange this for you free
of charge.
12. A
refundable breakage deposit
of €50
for studios, €100
for apartments and €150
for villas is required on arrival. This deposit is refunded in full on
the day of departure as long as all is in order with your accommodation.
13. Cleaning
and linen change is done in self catering twice a week, unless otherwise
stated in the property description. In villas there is linen
change three times a week and every day cleaning of the villa. Rubbish is collected
in all properties every day. If you require your apartment or studio to
be cleaned daily, this can be arranged at an extra charge.
14. Complaints.
In the
unlikely event of something going wrong with your holiday arrangements
booked through our office, you have to make your complaint to our office
immediately, so it can be rectified to your satisfaction as soon as possible. No complaints will be accepted unless registered on resort and
at our office.
15. If
you have any enquiries about the booking or the confirmation, or any
irregularities to your reservation this must be reported immediately to
our office so it can be rectified immediately.
16. The
reservations for the accommodation or car hire are made only for the
persons named on our booking form and confirmation/invoice.
17. It
is a condition of all bookings made through our office, that general
good behaviour by your party during your stay is expected, in order not
to disturb other holidaymakers or to upset the property owners or our
office staff. |
